Dell study reveal long term remote work findings; Boomi on fundraising;

    Dell study shows 81% of employees in APJ are ready to work remotely for long term

    Dell Technologies recently released new research revealing the readiness of employees in Asia-Pacific & Japan (APJ) for long-term remote work. In the inaugural Remote Work Readiness (RWR) Index, it was found that more than eight in 10 (81 percent) surveyed employees in APJ feel that they are prepared for long-term remote work but express concerns such as blurring boundaries between work and personal lives.

    Surveying over 7,000 working professionals aged 18 years and above from the Asia Pacific & Japan (APJ) region, the RWR Index captured data on employees’ attitudes and sentiments towards long-term remote work, as well as their needs in terms of technology and human resource (HR)-related support important for its success.

    “The events of 2020 have redefined the way we work where work is no longer anchored to one place and time, but by outcomes,” said Jean-Guillaume Pons, vice president, Client Solutions Group, Asia Pacific, Japan, and Greater China, Dell Technologies. “With remote and/or hybrid work arrangements becoming the new reality, it will be critical for employers to provide employees with the necessary technology and HR-related support. The Remote Work Readiness Index presents a platform for us to help organizations in APJ understand employees’ needs to remain engaged and productive working from anywhere in the long term.”

    According to the research, employers have an ongoing task to understand the challenges employees continue to face and to provide the necessary resources for successful long-term remote work.

    When it comes to employers’ efforts to provide the necessary technology resources to work remotely, only half (50 percent) of surveyed employees feel that their employers are doing everything they can. During the implementation of lockdown measures, surveyed employees cited unstable remote networks, including Internet bandwidth constraints (31 percent), as their greatest technology challenge. They also faced issues accessing internal company resources (29 percent) and had to contend with using personal productivity equipment or tools (28 percent) for work.

    As a result, employees stated that they want employers to provide productivity equipment or tools (39 percent) and ensure that they have access to internal company resources (36 percent).

    In terms of HR support, APJ surveyed employees cited the top challenge being the lack of in-person communication (41 percent). Other significant challenges are a lack of learning and development sessions, including training for virtual tools (39 percent), insufficient best practice training for remote working, and outdated policies and guidelines for remote work (38 percent).

    To successfully manage long-term remote work, surveyed employees want

    learning and development sessions, including training for virtual tools (48 percent), best practices training for remote working (47 percent) and team engagement initiatives (46 percent).

    “Technology readiness, leadership and a resilient culture are critical factors in helping teams do their best work,” added Pons. “At Dell Technologies, we understand the challenges organisations face, and have been helping them realise a truly flexible, mobile and secure work setting modelled after our Connected Workplace programme. We encourage employers to reflect on the best remote work practices and proactively evolve it for the new environment.”

    Boomi helps Cancer Council NSW find new fundraising opportunities with the power of constituent centricity

    Boomi, a Dell Technologies business, and leading provider of cloud-based integration platform as a service (iPaaS), has announced that Cancer Council NSW (Cancer Council) has leveraged the Boomi integration platform to connect core operational systems, delivering the real-time data visibility the not-for-profit (NFP) needed to establish a single view of its constituents. The project also helped automate a multitude of previously manual processes, with the productivity returns allowing Cancer Council to reinvest supporter dollars where they are needed most amid its pandemic response.

    Cancer Council provides services that improve the quality of life of those affected, combined with research that aims to lessen the risk of cancer and increase survival. As part of its strategy to become a fully-digital, cloud-first organisation, the NFP dedicated recent technology investments to ensuring the efficiency and timelines of information, creating 360-degree visibility of its digital assets, and paving the way to enhanced employee and supporter experiences.

    Fundamental to achieving its ambitions was the need for digital cohesion and scalability, leading to the decision to integrate its formerly-disparate IT environment using Boomi’s integration platform-as-a-service (iPaaS), allowing business units to work more strategically and less administratively.

    “From patient support, to research and retail, we offer so many services across NSW, making it critical to have the right building blocks in place to maintain visibility across our operations,” said Frances Waterford, Chief Information Officer (CIO) at Cancer Council NSW.

    “By leveraging the Boomi platform to integrate our business-critical applications, we have not just removed barriers between our teams, but established a foundation through which we can use real-time data to better understand our constituents, comprising supporters, volunteers, and clients. This level of intelligence has shaped informed decision-making as we continue to transform our services for those stakeholders,” said Waterford.

    Cancer Council used Boomi’s cloud-based iPaaS to link Dynamics CRM with peer-to-peer donation platform Funraisin, fundraising tool Evergiving, project management platform JIRA, and billing software Zuora. With these applications now connected, Cancer Council NSW can trust data is consistent, accurate, and always up to date.

    This proved a major step up, with Cancer Council’s Supporter Experience Unit no longer relying on legacy, point-to-point integrations and batch imports for all data exchanges. With a new, dedicated integration platform in place, siloed data was one of the key issues Cancer Council NSW needed to overcome.

    “As an NFP, we needed to select the most versatile, cost-effective, and low-code solution. That’s why we chose the Boomi platform – it wouldn’t require a dedicated team of developers, and it allowed us to focus on more strategic initiatives, such as constituent centricity,” said Waterford.

    Since successfully completing the integration, Cancer Council has eliminated duplicate data and automated user experience. Employees are now spending less time on routine tasks, achieving new levels of efficiency.

    “Formerly, donor support employees would have to go through three different systems to obtain and record data when constituents requested a change. Inaccurate information made servicing our community slower,” said Waterford. “Now our supporter experience unit can better focus on the constituent experience by using a single sign-on digital form, integrated and developed using Boomi.”

    “With less time spent on spreadsheets, and more time focused on supporter engagement, we’ve been able to create more rewarding roles for our employees. At the same time, we’ve also found new ways of engaging our supporters, given the administration behind each engagement is no longer a concern.” said Waterford.

    Funding for new digital heights

    Waterford also said that the company’s digital strategy played an important part in maintaining operations once the Covid-19 pandemic reached Australian shores. Once face-to-face interactions became limited almost overnight, along with broader challenges like an increasingly-cashless society, Cancer Council was at risk of losing one of its main revenue sources. In fact, around 60 percent of charity fundraisers have gone virtual in the last year, with 47 percent choosing to invest in digital donation outlets.

    Cancer Council’s integration transformation went live one month after the local COVID19 outbreak, with parts of the implementation completed remotely once employees needed to work from home. This equipped the charity with real-time intelligence to respond rapidly to changing conditions, all while adjusting to new workplace policies.

    “When our annual campaign Daffodil Day hit our calendars, the thought of losing our annual flagship event was a challenging reality. But with the Boomi platform in place, we now had the resiliency to quickly pivot our fundraising tools and methods, in a brand new, socially distant way,” said Waterford.

    Shifted off the streets and fitted into a new online model, Cancer Council took Daffodil Day to new digital heights, raising up to $500,000 thanks to donors embracing the online experience.

    In other Boomi projects, Cancer Council is currently evaluating Boomi Master Data Hub (MDH) with the aim to enable management of data and analytics to foster a single source of truth for future business intelligence projects.

    Nicholas Lambrou, Managing Director Australia and New Zealand (A/NZ) at Boomi, said not-for-profit organizations have been exposed to a unique set of challenges in the wake of COVID-19, with as many as 72 percent of Australian charities reporting an overall decline due to the impact on community fundraising and events.

    “Throughout the last year, Australian not-for-profits have seen existing, daily obstacles amplified by restrictions that have eliminated fundamental face-to-face interactions; those designed for both community engagement and fundraising. With an integrated digital environment providing granular data visibility to transform the constituent experience, Cancer Council NSW has been able to reshape its business model to create more meaningful interactions, while combating the industry-wide revenue decline.”